LUVMYJEWELRY'S
Privacy Policy
Thank you for visiting luvmyjewelry.com. LuvMyJewelry is operated by Instyle LLC (“LuvMyJewelry,” “LMJ,” “Company,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit luvmyjewelry.com or interact with our related services, communications, social media accounts, or applications (collectively, the “Site”).
As used in this Privacy Policy, “you” refers to any user or visitor of the Site. We encourage you to review this Privacy Policy carefully and contact us if you have any questions about our privacy practices.
1. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with us, we may collect the following types of personal information:
- Contact and identifying information such as your name, email address, telephone number, billing address, shipping address, and other contact information.
- Account information such as your username, password, preferences, and other information associated with your LuvMyJewelry account.
- Order and transaction information such as products purchased or considered, order history, shipping and delivery information, returns, exchanges, refunds, and other transaction details.
- Payment information such as payment card or other payment information necessary to complete a purchase. Payment information may be collected and processed by our payment processors and ecommerce service providers.
- Communications including information you provide when you contact customer service, send us an email, communicate with us through other channels, submit a review, participate in a promotion, or otherwise communicate with us.
- Internet and device information such as your IP address, browser type, device type, operating system, referring URLs, pages viewed, interactions with the Site, and dates and times of visits.
- Location information such as general location information that may be inferred from your IP address and, where applicable and permitted, location information provided by your device.
- Marketing and preference information such as your communication preferences, interests, and interactions with our marketing communications.
- Other information you choose to provide including information submitted through forms, surveys, promotions, product reviews, custom-design inquiries, or other features of the Site.
2. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information in several ways, including:
- Directly from you such as when you create an account, place an order, make a return or exchange, subscribe to communications, contact customer service, submit a review, participate in a promotion, or otherwise provide information to us.
- Automatically when you use our Site through cookies, pixels, log files, analytics tools, and similar technologies that help us operate and improve the Site and understand how visitors interact with it.
- From service providers and business partners such as ecommerce platforms, payment processors, shipping and fulfillment providers, analytics providers, marketing providers, and other companies that assist us in operating our business.
- From retailers and online marketplaces when you purchase LuvMyJewelry products through a third-party retailer or marketplace. We may receive information necessary to fulfill your order, provide customer service, process returns or refunds, prevent fraud, and administer the transaction.
- From social media and other third-party platforms when you interact with LuvMyJewelry through those services, subject to your settings and the applicable platform's privacy practices.
3. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
- Process, fulfill, deliver, and track orders;
- Process returns, exchanges, refunds, and warranties;
- Provide customer service and respond to inquiries;
- Create and manage customer accounts;
- Communicate with you about orders, products, services, and your relationship with LuvMyJewelry;
- Send marketing or promotional communications in accordance with applicable law and your preferences;
- Personalize and improve our Site, products, services, and customer experience;
- Understand how customers interact with our Site and communications;
- Conduct analytics, research, and business planning;
- Maintain, operate, troubleshoot, and improve the Site;
- Detect, investigate, and prevent fraud, security incidents, misuse, and other potentially prohibited or illegal activities;
- Protect our customers, business, property, and legal rights;
- Comply with applicable laws, regulations, legal processes, and governmental requests;
- Enforce our agreements, policies, and terms; and
- Carry out other purposes disclosed to you when information is collected or with your consent.
4. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to third parties when reasonably necessary to operate our business and provide our products and services.
Service Providers:
We may disclose personal information to companies that perform services on our behalf, including ecommerce and website hosting providers, payment processors, shipping and fulfillment providers, customer-service providers, email and communications providers, fraud-prevention and security providers, analytics providers, marketing providers, and professional advisers.
Retail and Marketplace Partners:
When you purchase LuvMyJewelry products through a third-party retailer or marketplace, we may exchange information with that retailer or marketplace as necessary to fulfill orders, provide customer service, process returns or refunds, prevent fraud, and meet contractual or legal obligations. Information received from a marketplace partner is also handled in accordance with our obligations to that partner.
Analytics and Technology Providers:
We may use analytics and technology providers that collect information about interactions with our Site through cookies and similar technologies to help us understand Site usage, improve our services, and support our marketing activities.
Legal and Safety Purposes:
We may disclose information if we reasonably believe disclosure is necessary to comply with applicable law, regulation, legal process, court order, or governmental request; enforce our agreements or policies; investigate or prevent fraud or security incidents; or protect the rights, property, or safety of LuvMyJewelry, our customers, or others.
Business Transactions:
Personal information may be disclosed or transferred in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction involving LuvMyJewelry or Instyle LLC.
5. COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies, pixels, web beacons, log files, and similar technologies to operate the Site, remember preferences, understand Site usage, measure performance, prevent fraud, and support marketing activities.
We may also use third-party analytics services, such as Google Analytics, to help us understand how visitors use the Site.
You may be able to manage cookies through your browser settings and any cookie or privacy controls made available on our Site.
Disabling certain cookies may affect the functionality of the Site.
Where required by applicable law, we will obtain consent before using certain non-essential cookies or similar technologies.
6. YOUR PRIVACY RIGHTS AND CHOICES
Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information, which may include the right to:
- Request access to personal information we maintain about you;
- Request correction of inaccurate personal information;
- Request deletion of certain personal information;
- Request a copy of certain personal information;
- Opt out of certain uses or disclosures of personal information where provided by law;
- Withdraw consent where our processing is based on your consent;
- Opt out of marketing communications; and
- Appeal certain decisions regarding a privacy request where applicable law provides that right.
You may unsubscribe from promotional emails by following the unsubscribe instructions included in those communications. Even if you opt out of promotional communications, we may continue to send transactional or service-related communications, such as messages concerning your orders.
To submit a privacy request, please contact us at customercare@luvmyjewelry.com.
We may need to verify your identity before processing certain requests. Where permitted by law, an authorized agent may submit a request on your behalf, subject to appropriate verification.
We will not discriminate against you for exercising privacy rights provided by applicable law.
7. U.S. STATE PRIVACY DISCLOSURES
Residents of states with applicable consumer privacy laws may have additional rights regarding their personal information. Depending on your state of residence and whether the applicable law applies to LuvMyJewelry, these rights may include the right to access, correct, delete, or obtain a copy of personal information, as well as the right to opt out of certain uses of personal information for targeted advertising, sales, sharing, or certain types of profiling.We will honor privacy rights required by applicable state law.
California Residents
California residents may have additional rights under the California Consumer Privacy Act, as amended (“CCPA”), where the CCPA applies.
The categories of personal information we may collect include identifiers and contact information; customer and account information; commercial information such as purchase history and product interests; internet or electronic network activity; location information; and other information you voluntarily provide.
We collect and use these categories for the purposes described in this Privacy Policy, including providing products and services, fulfilling transactions, communicating with customers, maintaining and improving our Site, conducting analytics, supporting marketing activities, maintaining security, preventing fraud, and complying with applicable law.
We may disclose personal information to the categories of recipients described in this Privacy Policy, including service providers, retail and marketplace partners, analytics and technology providers, professional advisers, and governmental or legal authorities where appropriate.
California law may provide eligible residents with rights to request access to, correction of, or deletion of certain personal information and to exercise other choices concerning certain uses or disclosures of their personal information.
To submit an applicable California privacy request, contact us at customercare@luvmyjewelry.com.
Residents of Other States
Residents of other states with applicable comprehensive consumer privacy laws may have similar rights, including rights to access, correct, delete, or obtain copies of personal information and, where applicable, opt out of certain sales, targeted advertising, or profiling.
Where applicable law provides a right to appeal a decision concerning a privacy request, you may submit an appeal by contacting customercare@luvmyjewelry.com and indicating that you are appealing a privacy-rights decision.
8. RETENTION OF PERSONAL INFORMATION
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including providing our products and services, maintaining customer accounts and transaction records, complying with legal, tax, accounting, and reporting obligations, resolving disputes, enforcing agreements, preventing fraud, and protecting our legal rights.
The length of time we retain information may vary depending on the type of information, the nature of our relationship with you, the purposes for which the information was collected, applicable legal requirements, and legitimate business needs.
When personal information is no longer reasonably necessary for these purposes, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.
9. SECURITY
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
10. CHILDREN'S PRIVACY
Our Site and services are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13.
If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
If you believe a child under 13 has provided personal information to us, please contact us at customercare@luvmyjewelry.com.
11. THIRD-PARTY WEBSITES AND SERVICES
Our Site may contain links to websites, applications, social networks, marketplaces, or services operated by third parties.
We do not control the privacy practices of these third parties. Information you provide directly to a third party is subject to that third party's privacy practices, and we encourage you to review its privacy policy before providing personal information.
12. INTERNATIONAL USERS
LuvMyJewelry is based in the United States. If you access our Site or provide personal information from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.
Privacy and data-protection laws in those jurisdictions may differ from those in your country. Where required by applicable law, we will use appropriate safeguards in connection with international transfers of personal information.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technologies, or legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. Where required by law, we may provide additional notice regarding material changes.
We encourage you to review this page periodically for the most current version.
14. CONTACT US
If you have questions about this Privacy
Policy, our privacy practices, or would like to exercise an applicable privacy
right, please contact us:
LuvMyJewelry / Instyle LLC
Email: customercare@luvmyjewelry.com
Website: luvmyjewelry.com