We want you to absolutely love your LuvMyJewelry piece. If you’re not completely satisfied, we offer free returns within 30 days of delivery for most items.

• Most items: Full refund to your original payment method.
• High value items ($1,000+), special orders, and custom pieces: store credit only.
• Items must be returned in their original condition with all packaging and documentation.

1. Initiate Your Return

Email info@luvmyjewelry.com to start your return. If eligible, we’ll send you a prepaid shipping label.

2. Prepare Your Return

• Include all original packaging, packing slip, and any diamond certificates.
• Missing certificates will result in a $100 deduction from your refund.
• Place the jewelry in its original jewelry box.
• Put the jewelry box inside a secure shipping box (preferably the one from your order or a box).
• Place the packing slip inside.
• Seal the box and affix the prepaid label.
• For security, do not write “jewelry,” “diamonds,” or related words anywhere on the package.

3. Ship Your Return

• Drop off at appropriate shipping carrier’s location - we do not accept drop-box returns.
• Obtain a receipt for proof of shipment and insurance coverage.

If you choose your own carrier, you are responsible for shipping costs, insurance, and ensuring a signature upon delivery. LuvMyJewelry is not responsible for lost or damaged returns shipped without our label.

1. Receipt & Inspection

• Once received, our Quality Assurance team will inspect the item.
• This process may take up to 3-5 business days.

2. Refund

• High value items ($1,000+), special orders, and custom pieces: Refunded as store credit.
• All other eligible items: Refunded to your original payment method or by check for payments made via bank wire, cash, or other special methods.
• Credit card refunds: May take up to one billing cycle to appear.

We aim to make returns as smooth and worry-free as possible, while ensuring every piece we sell meets the highest quality standards.